Shipping & Return Policy

Scruples aims to provide reliable delivery of its cleaning, hygiene and housekeeping products and to ensure that products meet agreed product specifications and quality-control requirements.

1. Order Processing

Orders are processed based on product availability and the applicable commercial terms confirmed at the time of order.

For bulk and institutional requirements, customers should provide:

• Product name
• Required pack size
• Estimated quantity
• Delivery location
• Expected delivery schedule

These details are reviewed by our team before confirming the commercial proposal.

2. Delivery Schedule

Delivery schedules depend on product availability, order quantity, delivery location and the agreed commercial terms.

For bulk and institutional orders, the delivery schedule will be confirmed separately in writing.

3. Delivery Location

Products may be supplied to eligible domestic, retail, commercial and institutional customers, subject to availability and applicable delivery terms.

4. Shipping Charges

Applicable shipping or delivery charges, if any, will depend on the order and delivery requirements and will be communicated as part of the applicable commercial terms.

5. Delivery Delays

Delivery may be affected by circumstances such as product availability, transportation issues, weather conditions, operational delays or other circumstances beyond reasonable control.

6. Damaged, Leaking or Incorrect Products

If you receive a damaged, leaking or incorrect product, please contact Scruples with the relevant order and product details.

Where available, please provide:

• Product name
• Pack size
• Batch number
• Manufacturing date
• Purchase details
• Photographs of the product
• Invoice

This information helps our team review and investigate the complaint.

7. Product Quality Complaints

Scruples aims to provide products that meet agreed product specifications and quality-control requirements.

Our quality process includes production checks, finished-product checks, packaging and leakage checks, and investigation of product-quality complaints.

Quality-related complaints are reviewed according to the applicable product specifications, intended use, surface suitability and instructions provided on the product label.

8. Return Eligibility

Returns or replacements will be considered based on the condition of the product, nature of the complaint and applicable order/commercial terms.

Products should not be returned without contacting Scruples and receiving appropriate instructions.

9. Cancellation

Cancellation requests should be communicated to Scruples as early as possible.

For bulk, institutional or commercially negotiated orders, cancellation terms may be governed by the written commercial agreement between the parties.

10. Refund / Replacement

Where a return or replacement is approved, the applicable resolution will be communicated to the customer after reviewing the complaint and order details.

11. Bulk and Institutional Orders

Bulk and institutional orders may be subject to separately agreed commercial terms relating to order quantities, delivery schedules, cancellation, returns and other conditions.

Commercial terms for such requirements are subject to written confirmation.

12. Contact Us